You can create an ticket by sending an email.
- Access your email
- Write email
- Send to email@example.com
When sending the email, it will automatically be created one ticket in AgiDesk and the user will receive an email informing the ticket has been opened.
When using the email to create a ticket, please note that it will be given a low priority. If the user wishes to change the priority it is necessary to access the website and change the priority.
If the ticket is urgent or very urgent, there is a way to change the priority as explained in the section "Smart Text".
The intelligent text consists of a set of words that automatically characterize the request.
To use smart text the user must write the following words in the email.
|Smart text to write ...||... to get an ticket with ...|
|Very urgent||Priority: Urgent|
Important: Finantech is constantly open and communicating with the customer in order to evolve. In this sense, we ask that you contact us whenever you have suggestions for Smart Text. You can do this using AgiDesk.